Are your products hand made? Yes. Majority of our cosmetic products are handmade which takes time. All products go through special sanitation processes to ensure great quality.
How long will it take to process my order? Processing takes 1-3 business* days.
Where do you ship from ? Fayetteville , North Carolina
How long does shipping take? Shipping takes 2-5 business days
Do you give refunds? Due to the nature of the products being sold, all sales are final.
NuRich Cosmetix is not responsible for any led light damages. In the event you do receive a light that was damaged you MUST contact us with in 24 Hours of receiving your package to be eligible for a exchange. After 24 hours their will not be any exchanges, returns, or refunds.
Can I cancel my order? Yes , Orders Can Only Be Cancelled Within The First 24hrs That The Order Is Placed ! After That No Cancellations Are Allowed !
Will I be given a tracking number with my order? Yes, a tracking number will be issued once we are finished processing your order.
My tracking number hasn’t updated? In situations such as this, please allow up to 3 Business days for your tracking number to update. If this persists, feel free to call or email USPS as they are in possession of your package.
Mistake with Order Received the wrong item? Apologies! NuRich will issue a refund for the item that was not received, OR send the correct item if the item is still in stock.
“My order says delivered but it's not in my mail box. Where is it?" Hello, in this situation we have no control over where your package is. Once we process your order and give it to USPS, it then becomes their responsibility to get your package to you. Please contact USPS about your missing/lost package.
Why was my order returned to sender? Your order was likely returned to sender because you input the incorrect address at checkout. Given that the order reaches us whole, we are only responsible for refunding you the products that you purchased, we DO NOT REFUND SHIPPING.
Are your lipglosses vegan and cruelty free? Yes, all of our glosses are vegan and cruelty free.
I emailed you guys, but received no response. Why? If you email us about your order and fail to provide a name and order number, we are not obligated to respond. In fact, we will not respond. If you email us about your order, please include your name and order number so that we may know who we are speaking with.
NuRich Cosmetix has the right to refuse service and ban people from shopping with Us .